Job Openings

Current SSSCU Employment Vacancies

Explore career opportunities with an industry leader. Silver State Schools Credit Union offers a rewarding, growth-oriented team environment, along with a comprehensive benefits package and attractive compensation structure. Since 1951, our mission has been to provide our members with "Excellent Member Service," -- a secure place to save, valuable products and services, and friendly, responsive, professional service.

Our employees are the foundation of our success and the key to fulfilling our mission. The SSSCU team consistently produces value for members, provides 'Excellent Member Service,' develops progressive product and service delivery channels, and applies cost-efficient management. This belief in our mission makes SSSCU one of the most successful and respected credit unions in the industry. The benefits you can expect as a full-time employee of SSSCU include medical, dental, vision, life and long term disability; paid Personal Time Off, holidays, bonuses, a 401K Plan with company-match, and a company-funded Defined Benefit Pension Plan.

Please click on any job title in the 'quick list' to view a description and/or apply for the position(s) available.

Minimum Qualifications:

Collection experiance preferred.

Bilingual preferred.

SUMMARY:

Supervises, coordinates, and monitors assigned branch staffing. Has primary responsibility to coach and develop branch staff to meet branch sales and service goals through sales activities and tracking of results. In the absence of the branch manager, has responsibility to ensure all areas of risk, people, time, growth and member management activities are executed effectively. Responsible for attaining credit union goals and objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Ensure excellent member service is implemented through proper scheduling of employees and have a plan in place to handle contingencies.

Responsible for assisting the Branch Manager in administering and directing sales and business development.

Provide sales leadership to ensure growth through personal example and regular monitoring of team sales results.

Participate in branch sales activities concentrating on selling and cross-selling products and services to current and potential members through full utilization of the MCIF system.

With assistance from the branch manager, design and develop training applications to assist FSOs in understanding credit union practices and procedures, member services, regulatory compliance, confidentiality and credit union philosophy.

Perform FSO or Branch Manager duties as required. Act as custodian of records on behalf of the credit union and perform other duties and functions as might be assigned from time to time consistent with the objective of delivering excellent member service.

Responsible for completing quality aisle time, PA and follow up requirements to achieve established sales goals.

Responsible for the enforcement of credit union dress code and employee handbook policies.

Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES:

Supervises employees in the Financial Services area. Is responsible for the overall direction, coordination, and evaluation of these units.

Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems, supporting and motivating for further development.

SUMMARY:

Presenting and explaining credit union products and services to members and assist them in utilizing products and services.

Assist members in resolving account related problems.

This position requires an ability to communicate effectively with prospective and to represent the credit union in a positive and professional manner.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

In accordance with prescribed methods and operating policies and established practice, the Call Center Representative provides one or more of the following services for members by telephone or mail

Greet and interview members to determine financial needs.

Explain features and benefits of credit union electronic services and approves applications. (ATM/DR Card, Voice Responses, Bill Payer, PC Access, Direct Deposit, and Payroll Deduction)

Using a computer workstation, process a variety of financial transactions for members including the opening and closing of accounts, issuing checks, processing withdrawals from accounts, issuing certificates, drafts and other negotiable instruments; accurately post transactions, access account information, balance transactions, and update member account information.

Respond to member inquiry regarding the operation of accounts, access to services, resolving account discrepancies, and assisting members to make the most effective usage of services, features and benefits.

Suggest and explain appropriate deposits and investment products.

Describe and recommend suitable insurance products and automated services.

Direct calls to appropriate staff or departments.

Perform clerical duties such as photocopying, faxing, processing incoming and outgoing mail, and filing.

Completes various projects as assigned.

Performs such other member service functions that might be needed from time to
time, and assists others to complete tasks and work assignments.

Other duties as assigned.

PERFORMANCE STANDARDS:

Must fully understand credit union products and services and be able to cross-sell members to use these products and services.

Must fully understand the factors considered in the credit qualification process, and the appropriate steps to insure compliance with applicable regulations.

Must be competent and comfortable in the sales environment.

Possess a cooperative and positive attitude toward members and credit union staff.

Maintain a professional appearance and demeanor.

Understands the importance of "first responders' role in the overall image and service satisfaction of members, and continuously works to maintain a high satisfaction standard.

SUMMARY:

Within authorized authority and in accordance with sound underwriting practices as set forth in policy/procedure manuals, this position examines, evaluates, and decisions the borrower/member application request for secured/unsecured fixed rate loans or open-end lines of credit. Includes all consumer loan products, and equity products secured by deeds of trust.

ESSENTIAL DUTIES AND RESPONSIBILITIES

•Analyze completed loan application and supporting documentation submitted by the origination source. Expeditiously analyzes the applicants financial status, credit history, and collateral, when applicable, to determine feasibility of granting the requested loan. Responsible for loan approvals, denials, or counteroffers.

•Communicates clearly with origination sources (branches, phone center, collections, dealers, on-line services, etc) and external creditors, tax preparers, loan/appeals committee, and management to resolve questions or issues regarding the application information and the final decision. Communications are in the form of telephone, faxes, computer software programs, and other technology as it becomes available to the Officer.

•Responsible for complete and accurate analysis of income verifications (includes personal and business tax returns), title reports, and collateral appraisals including real estate.

•Ensures loan documentation is complete and accurate according to policy requirements and compliance regulations. Ensures each file folder has a document checklist appropriately completed for each loan.

•Looks for ways to grant the loan request by gathering additional information when needed, offering Counter-Offers when applicable, and suggesting Cross-Sell opportunities to the origination source.

PERFORMANCE STANDARDS:

Assist in attaining the lending goals and objectives of the credit union. Professional approach to assessing the credit needs of members while observing the established lending policy guidelines and all applicable compliance regulations. Credit decisions should be made and communicated to the origination source within an average of 30 minutes from the application being received by the loan department. Professional appearance and attitude as well as the ability to communicate effectively with members and fellow workers. Willingness to continue personal development by attending job related seminars, workshops, college courses, or other learning opportunities.

SUMMARY:

Manage all the activities associated with running a branch office for the credit union including managing, directing, being responsible for all staffing, operations and sales problems resolution and facilities maintenance. In addition, the position will be responsible for achieving all credit union goals and objectives.


ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

•Risk Management: Assess and manage the following areas of risk including.
Operations Management – ensure all monetary and negotiable transactions are handled according to current policies and procedures.
Human Resources Management – ensure all HR laws are being followed and that other personnel in supervisory positions are fully trained and competent in HR law. Bring at-risk situations to the attention of the Regional Managers and the Human Resources Department.
Compliance – Remain up-to-date on all major deposit and lending compliance regulations, including completion of any on-line or credit union sponsored training in this area.
Other – Be aware of and manage any additional situations which might place the branch or credit union in an at-risk situation.

•People Management – Assess, manage, and evaluate the staffing requirements, positions and salary administration for all positions in the branch. Be able to perform the following minimal duties including.
Perform staff scheduling meets minimum service levels to meet member transaction needs.
Perform regular reviews of staff work performances and meeting required credit union performance evaluation deadlines.
Deal promptly with people issues and concerns involving your regional managers and the HR department when necessary.
Ensure staff in supervisory positions are competent in the area of HR law and can properly evaluate staff fairly.
Conduct regular training to ensure all staff are properly trained in all areas of operations and are aware of specific policies, procedures, practices, and regulations. Develop and train Assistant Branch Manager to enable them to assume responsibilities for operations.
Conduct regular meetings with a staff to keep them updated on promotions, incentives, new products, and other credit union activities.
Enforcement of all dress code policies and employee handbook policies.


•Growth Management – Responsible for all activities associated with helping the credit union achieve its growth objectives including.
Developing a list of potential schools in close proximity to the branch that can be visited to provide information about the credit union.
Have special in-location displays to help promote specific products or services that help the credit union achieve its overall goals.
Work with Marketing to develop new potential listing of schools or educational institutions.
Be involved in the community through credit union sponsored programs or individually preferred organizations. Recommend 10 hours per quarter.
Achieve branch membership and loan goals.

•Time Management – Responsible for ensuring that projects and situations are handled in a timely manner including.
Ensuring annual budgets are completed and submitted within established deadlines.
Ensure all meetings are conducted according to specified times and attendance is prompt. Be able to perform multiple tasks at the same time and set priorities for their completion.

•Member Service Management – Responsible for the total quality of experience the members will receive when visiting a location including.
Handle member complaints in a timely and accurate manner.
Correspond with members in writing when necessary.
Provide special incentives to members you believe warrant them.
Ensure staff understands the commitment to Excellent Member Service.

•Perform other duties as assigned.

SUMMARY:

Responsible for supporting the Mortgage Loan Officer as well as the Mortgage Lending Department.

ESSENTIAL DUTIES AND RESPONSIBLITIES include the following. Other duties may be assigned.

Answer the Mortgage Departments main phone line. Answer member questions and refer leads / questions to loan officer closest to member's residence if necessary.

Duties also include assisting "walk-in" members, downloading online applications, refering to loan officers, and managing individual and Loan Officer pipelines.

In the absence of a Loan Officer fill in on basic mortgage duties / functions.