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The Home Depot Payment Card Compromise

The Home Depot Payment Card Compromise FAQ

 

Home Depot has recently confirmed a payment data breach that could potentially impact any customer that has used their debit or credit card at a Home Depot U.S. and Canadian stores, from April 2014 on. 

 

To ensure the overall safety of our members’ accounts, Silver State Schools Credit Union (SSSCU) maintains systems and monitors transactions to reduce the risk of fraudulent transactions. We also encourage all members to monitor their own accounts through our Online and/or Mobile Banking services and to promptly report any unknown or suspicious transactions. Doing so will limit member liability for fraudulent activity on impacted accounts. 

 

Frequently Asked Questions:

 

Q. Has the Home Depot confirmed that they have experienced a payment data breach?

A. Yes. Home Depot has confirmed that their payment data systems have been breached, which could potentially impact any customer that used their payment card at their U.S. and Canadian stores from April 2014 on. As of now, Home Depot does not have evidence that the breach impacted their stores in Mexico or customers who shopped online at HomeDepot.com. For more information visit https://corporate.homedepot.com/MediaCenter/Pages/Statement1.aspx

 

Q. Will the Credit Union be reissuing debit cards?

A. At this time, we are monitoring the situation very closely to determine if we need to reissue cards. Please remember, you will not be responsible for any possible fraudulent charges and it is always a good idea to closely monitor your accounts and reach out to us if you notice any unusual activity.

 

Q. How will I know if my card(s) will be reissued?

A. If we determine that we need to reissue cards we will communicate with members whose debit card information is at risk to let them know that their card(s) will be reissued along with timing and details.

 

Q. Should I change my PIN?

A. Home Depot has issued a statement that there is no evidence that PIN information was compromised in this breach.

 

Q. Should I be concerned about identity theft as a result of the card compromise at Home Depot?

A. Not necessarily. The information contained on debit card magnetic stripes is not sufficient to jeopardize your identity.


Nonetheless, under federal law, you are entitled to one free copy of your credit report every 12 months from each of the three nationwide credit reporting agencies. You may obtain a free copy of your credit report by going to www.annualcreditreport.com or by calling 1-877-322-8228.

 

Q. How can I best protect my accounts and stay informed about the Home Depot breach?

A. You can monitor your account closely; check it as often as you’d like through Online and Mobile Banking to ensure that the charges that are reflected are charges you authorized. If you see something that you did not authorize, please contact us immediately. Remember, you are not responsible for unauthorized charges.

 

Q. What else does Silver State Schools CU do to protect my account?

A. We have a dedicated team of fraud experts who monitor your account 24 hours a day to detect unusual activity, and we update our fraud detection technology regularly to ensure we have the best available protection for your account.

 

Please feel free to contact us if you need to report fraudulent activity and/or have further questions or concerns at support@silverstatecu.com or (800)357-9654.


The Home Depot Payment Card Compromise
Release Date: 9/15/2014

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