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Why are you changing?

We are upgrading to a new online banking platform in order to provide the most innovative solutions and a rich online experience, including mobile banking.

Are there new fees associated with the changes?

No. Member fees are not scheduled to change at this time.

Will my member numbers change?

No. The improvements to the site will in no way affect your member numbers or any other personal information.

Will my username and password still work?

User IDs (username) and passwords are changing. All new user IDs are not able to be all-numeric. All members will be required to create a new password. For first time login instructions please refer to the Important Information email sent to members on January 22.

Do I need to set up my bill payments again?

Generally, all bill payments will stay the same. Be sure to check upon first use to make sure all information is correct. It is advised that you review any bills you have set up to be paid prior to the transition to ensure everything was properly transferred over after the shift.

Do I need to set up my recurring transfers (non-Bill Pay) again?

Unfortunately, recurring and future dated transfers will not convert. It is recommended that you make note of any recurring and or future dated transfers prior to the conversion. Once the new Online Banking system is live, transfers can be set up again.

Can I export my financial data?

Yes. members can export financial data to CSV, OFX, QFX or QBO file formats.

Will all of my account information, such as transaction and Bill Payment history, be available to me online?

Yes, all account information will be available online.

Do I have to re-register for Online Banking or Bill Payment?

No. The only change will be to update your username and/or password if needed.

Will I need to download a new mobile app?
Yes, you will need to download a new mobile app. The link will be available after the launch of Online Banking on January 28th.

Are these the final changes or are there more to follow?

By and large, this is the final version of Online Banking and Bill Pay. We will continue to make enhancements to our site from time to time to make it more robust for members.

How will I know exactly when this change to the site will take place?

Members will be notified on the website ( and by email.  

Will there be a difference in how I access my account information?

No. You will access your account information in the same manner as before. However, you will now have a more personalized and customizable view of your information.

What will I notice when the change occurs?

The look and feel of the Online Banking system will change. In addition, you will have access to new products and features.

How long will the actual change take?

Beginning January 25, you will not be able to register (as a new user) for Online Banking or access Bill Pay. Beginning at approximately 1 p.m. on January 28, you will be able to access Online Banking, Bill Pay and download and use the new Mobile App.

Who do I call in case of problems or questions?

You can reach us through the following methods: 1-800-357-9654; email; on Twitter @SilverStateCU use the #SSSCU; on Facebook @SilverStateCU or visit one of our eight local branches.

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