Online Banking FAQs
For additional Bill Pay FAQs click here.
Will my old username and password still work?
User IDs (username) and passwords did change. All new user IDs are not able to be all-numeric. All members will be required to create a new password. For first time login instructions please refer to the Important Information email sent to members on January 22nd and January 28th.
Why did you change?
We upgraded to a new online banking platform in order to provide the most innovative solutions and a rich online experience, including mobile banking.
Are there new fees associated with the changes?
No. Member fees are not scheduled to change at this time.
Did my member numbers change?
No. The improvements to the site in no way affected your member numbers or any other personal information.
Do I need to set up my bill payments again?
Generally, all bill payments will stay the same. Be sure to check upon first use to make sure all information is correct. It is advised that you review any bills you have set up to be paid prior to the transition to ensure everything was properly transferred over after the shift.
Do I need to set up my recurring transfers (non-Bill Pay) again?
Unfortunately, recurring and future dated transfers will not convert. It is recommended that you make note of any recurring and or future dated transfers prior to the conversion. Once the new Online Banking system is live, transfers can be set up again.
Can I export my financial data?
Yes. members can export financial data to CSV, OFX, QFX or QBO file formats.
Will all of my account information, such as transaction and Bill Payment history, be available to me online?
Yes, all account information will be available online.
Do I have to re-register for Online Banking or Bill Payment?
No. The only change will be to update your username and/or password if needed.
Will I need to download a new mobile app?
Yes, you will need to download a new mobile app linked below.
Are these the final changes or are there more to follow?
By and large, this is the final version of Online Banking and Bill Pay. We will continue to make enhancements to our site from time to time to make it more robust for members.
Will there be a difference in how I access my account information?
No. You will access your account information in the same manner as before. However, you will now have a more personalized and customizable view of your information.
Who do I call in case of problems or questions?
You can reach us through the following methods: 1-800-357-9654; email email@example.com; on Twitter @SilverStateCU use the #SSSCU; on Facebook @SilverStateCU or visit one of our eight local branches.