TIPS TO PROTECT YOURSELF FROM IMPERSONATORS AND PHISHING SCAMS

Impersonator phone calls and phishing scams are designed to steal your passwords, account numbers, sensitive banking and personal information through text messages, email, and/or phone calls. Fraudsters will pretend to be a legitimate business, a government entity, or trusted individuals. The latest innovations in technology, while beneficial, have also made it easier for fraudsters to launch effective schemes. Now, staying educated and constant vigilance has never been more essential to protect yourself from these malicious attacks.

Become familiar with commonly used tactics and red flags:

• Unsolicited communication.
• Immediate action required.
• Repeated calls, texts, or emails.
• Caller ID imitation.
• Unfamiliar link to a spoof website page.
• Attempting to deter you from ending the call.
• Email address discrepancies.
• Unusual greeting or salutation.
• Spelling and grammar mistakes.
• Request passwords, codes, or PINs.

Ways To Protect Yourself from Impersonators and Phishing Scams: 

1. Enable security features on all your devices.
2. Enable Multi-Factor Authentication.
3. Never call the number in a text or email, or click on any links. Instead, reach out to the company directly from a phone number listed on their website or current statement.
4. Consider adding an Identity Protection and Monitoring Service. At Silver State Schools Credit Union (SSSCU), your security is our number one priority, which is why we provide members with access to several options for this type of service.
   • SSSCU Advantage Checking Account: This program features many incredible benefits, including IDProtect¹ – an identity theft monitoring and resolution service that includes credit file monitoring and alerts for key changes on your Experian credit report.
   • Fraud Defender: A service that provides identity fraud detection services and will fully manage the research, remediation, and recovery steps if you happen to become a victim.

At Silver State Schools Credit Union, we will never:

• Call, text message, or email members soliciting personal information that includes Online or Mobile Banking credentials, credit or debit card numbers, CVV, expiration date, zip codes, or PINs.
• Contact you after hours or holidays to address issues on your account.
• Send a text message requesting your online banking credentials.
• Contact you about an issue with third party products like Apple Pay, Google Pay, etc.

If you suspect you have been a victim of fraud, please contact us immediately at 800.357.9654, through Secure Chat in Online or Mobile Banking, via email at support@silverstatecu.com, or by visiting a branch location.