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Contact us

We are happy to help! You can reach our team in a variety of ways including filling out our contact form. Have you checked our Frequently Asked Questions Technical Support for your question? Visit our Technical Support Page for our Online Banking Knowledge base.


By phone

Member Service Center

  • Monday-Friday 7:30am-6pm
  • Saturday 9am-3pm

Member Service Center Phone Numbers : 800.357.9654 or 702.733.8820

Automated Telephone Banking - 24/7 : 702.697.8000

Report a Lost or Stolen Debit Card – 24/7 : 800.357.9654, select option 8

Voice Response System Flow Chart Download

By text

New! Now you can text us to find out general information such as branch hours and location details. Member Service Representatives are available Monday - Friday, 7:30 am - 6:00 pm via SMS text message. Only non-account specific questions can be answered. 800.357.9654. Text and data rates may apply.

By chat

Looking for a detailed response to a specific question? Chat with us by clicking the live chat button available in the lower right corner.

Have an in-depth account question? Contact us via Secure Chat in Online or Mobile Banking. In Mobile Banking, under more options click on Live Chat. In Online Banking, select Support and click on Secure Chat. Member Service Representatives are available Monday - Friday, 7:30 am - 6:00 pm.

By email

Please fill out the form below and we will contact you in a timely manner.

For your security, please do not include account information in the form below. If you have account specific questions, please use our secure online messaging accessible through online banking.

Please note that all fields marked * are required.

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